Order Fulfillment Timelines (Standard Orders)

09/10/2024

📢 Relaxed enforcement during the adjustment period (up to 9th June 2025):

To help you adjust to the new fulfillment requirements, we will be taking a more lenient approach to LDR and SFCR related violations during this period.

In order to provide customers with a positive experience on TikTok Shop, sellers are required to meet certain order fulfilment timelines. The following timelines apply to Standard Orders that are Shipped by TikTok. These timelines do not apply to Pre-Orders or orders that are Shipped by Sellers .

When must my orders be handed over to Logistics Service Providers (LSPs)

Note: If orders do not meet these timelines, your Late Dispatch Rate may be affected.

Auto-Cancellation: When will my orders be cancelled by the platform?

Note: If orders do not meet these timelines, your Seller-Fault Cancellation Rate may be affected.A "working day" refers to any day from Monday to Friday. Saturday, Sunday and Public Holidays are considered non-working days.

In Kedah, Kelantan and Terangganu, a "working day" refers to any day from Sunday to Thursday, inclusive of State Holidays. Friday, Saturday and National Holidays are considered non-working days.

Please click here to read our TikTok Shop Customer Order Shipping Guidelines.

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