In this article, we will guide you through the updated 'Shipped via Platform' shipping process, enabling you to familiarise yourself with the steps and efficiently dispatch your orders.

How to Ship Your Orders

Take a look at this flowchart to understand the steps involved in shipping your orders from start to finish.

Reminder to arrange shipment for your order

While processing your orders, we will notify in the reminders of actions required during shipment. You can follow guidelines for more details.

Set Up Collection Method

To start shipping, you need to set up your default collection method first. You only need to do this the first time you ship orders or if you decide to change your default collection method.
You can easily choose your default collection method in Fulfilment Settings, where you can select between pick-up or drop-off.
For detailed instructions on how to access and configure your collection method settings, please refer to this article.
🚚 Note: For existing sellers, the default collection method will be based on the seller's last selection.

Select Your Orders

1. After customers successfully place orders, find them in your Seller Centre under Orders > Manage Orders. Here, you can see an overview of all your orders in various statuses. For more details about order statuses, check out our Managing Orders article.
   
2. Navigate to the 'To Ship' tab to view the orders you need to process and ship. Use our filter options to refine your orders to Fulfillment Type: Shipped via Platform and select Order Status: Awaiting Packing to identify new orders that haven't been processed yet.
   

Arrange Shipment & Print Shipping Labels

1. To process orders, mark the checkbox in front of the single or multiple orders you wish to select, then click 'Arrange Shipment.'
   
2. The system will automatically generate shipping labels. You can click to select the specific document you wish to print, including the shipping label, packing list, and picking list, along with the choice of file format and paper size. Then, proceed to Print Shipping Labels or check any failed label records.
   
3. Once you've printed the shipping labels, the system will show the printing results. Check for any issues and follow the short instructions for your next steps.
   
4. For any unsuccessful labels or failed prints, visit the new Shipping Labels page to recreate, print, or view the printing history. For further details, refer to our Shipping Labels article.
   
5. Now that your shipping labels are ready, you can begin packing your orders and getting ready to handover.
   

Handover to Logistics

1. After your orders are packed and ready, you have the option to either drop off your parcels or wait for the logistics providers to pick up your orders. The logistics providers will scan all your parcels to confirm collection, and the order status will automatically update to 'Shipped.' You can track your order status, whether it's 'In-Transit' or 'Delivered,' on the Seller Center.

💡Tip: If you've chosen pick-up but the logistics provider doesn't arrive as expected, we recommend dropping off your parcels instead. This helps you avoid an increased Late Dispatch Rate (LDR) and Seller Fault Cancellation Rate (SFCR).❗️Important: Sellers should complete this step and update the order status to 'Shipped' within the required shipping time to avoid auto-cancellation or late dispatch. Learn more about the latest shipping time here.

2. After your orders are delivered, you can view the proof of delivery by clicking 'View Logistics' and then 'Proof of Delivery' to see the details from the logistics provider.
   
   
   

*Proof of delivery is available only for J&T Express, Ninja Van, Flash Express, BEST Express.

FAQ

1. Is it possible for me to choose the shipping providers for 'shipped via platform'?

No, unfortunately, sellers do not have the option to choose their preferred shipping providers for orders labeled as 'shipped via platform.' The platform manages and assigns the shipping providers for these orders.
If you encounter any issues with shipping providers, kindly submit a ticket or visit our online support through the Chat with Us function.