Exporting Orders

04/09/2025

Applies to:Malaysia

Manage Orders

This article will guide you to efficiently manage and track your orders with our new Export Orders function. This feature is available in 3 essential modules: Manage Orders, Manage Cancellation, and Manage Return.

You can start using our new Export Orders function on Seller Center today to streamline your order management process.

Benefits of Exporting Orders

How to Export Orders

Access the Orders section on Seller Center, where you can export orders from the Manage Orders modules. You can customise your criteria by selecting your preferred filters.
Click on 'Export Orders' and choose your desired export order range and format. Then, click 'Export' to initiate the order export process. On this page, you will be able to view your Export History and also have the option to redownload the exported files.

Understanding Dimensions in Exported Data

When exporting orders into a CSV or Excel file, you'll come across various dimensions in the data. These dimensions help you analyse and understand the details of your orders more effectively. Below is a list of the most frequently used dimensions, along with their definitions, to help you interpret the data with ease.

Dimension	Definition
Order ID	A unique identifier assigned to each order, allowing you to track and reference it.
Order Status	Indicates the current stage of the order, such as 'To Ship,' 'Shipped,' or 'Completed.'
Order Substatus	Indicates the sub-status of the order, such as 'Awaiting collection,' 'In transit,' or 'Delivered.'
Cancellation/Return Type	This field shows whether the order has any cancellation or aftersales requests.
SKU ID	The Stock Keeping Unit (SKU) identifier, which is a unique code for each product.
SKU Unit Original Price	The original price of a single unit of the product before any discounts or adjustments.
SKU Subtotal Before Discount	The total price of the product(s) in the order before any discounts are applied.
SKU Platform Discount	The discount amount applied to the product by the platform
SKU Seller Discount	The discount amount applied to the product by the seller.
SKU Subtotal After Discount	The total price of the product(s) after all applicable discounts have been deducted.
Shipping Fee After Discount	The final shipping fee charged to the buyer after any shipping discounts.
Original Shipping Fee	The initial shipping fee before any discounts or promotions are applied.
Shipping Fee Seller Discount	The discount on shipping fees provided by the seller.
Shipping Fee Platform Discount	The discount on shipping fees provided by the platform.
Order Amount	The total amount paid by the buyer for the order, including products and shipping fees.
Order Refund Amount	The amount refunded to the buyer in case of cancellations or returns.
Fulfilment Type	Indicates whether the order is fulfilled by the seller or by the platform.
Warehouse Name	The name of the warehouse from which the order was dispatched.
Tracking ID	A unique identifier used to track the shipment of the order.
Delivery Option	Shows the delivery option chosen by the buyer, such as regular, instant, or same-day delivery.
Payment Method	Indicates the payment method used by the buyer, such as credit card, e-wallet, or bank transfer.
Package ID	A unique identifier for the package associated with the order.
Purchase Channel	Indicates the platform or channel through which the order was placed, such as TikTok Shop or Tokopedia.