TikTok PayLater

What is TikTok PayLater?

TikTok PayLater is a Shariah-compliant facility service provided by PIPO Fintech (MY) Sdn Bhd that offers you a spending limit and lets you spread the cost of your purchases over as many as 12 monthly instalments. You can choose to use TikTok PayLater at checkout on the TikTok Shop Malaysia platform to enjoy a “shop now, pay later” experience. This allows you to complete your purchase immediately while managing the cost over time, without needing to pay the full amount upfront.

1. Is TikTok PayLater Shariah Compliant?

Yes, TikTok PayLater is a Shariah certified payment method (certified by Afsha Shariah Advisory) provided by PIPO Fintech Services (MY) Sdn Bhd.

2. How do buyers activate TikTok PayLater?

Find TikTok PayLater in the {order center} on TikTok Shop Malaysia's platform and follow the guidelines to apply. When applying, buyer needs to upload identity information and fill in the required information. After the application is approved, buyer can use TikTok PayLater as the payment method when shopping in TikTok Shop within the available limit.
Why do some buyers not have the option to activate TikTok PayLater?The option to activate TikTok PayLater is currently available only to eligible and selected TikTok users. The availability of TikTok PayLater may expand to more users in the future.
Minimum spend requirements as of 10 October 2024 for TikTok PayLater transactions:
*Note that PIPO Fintech Services (MY) Sdn Bhd reserves the right to amend the minimum spend requirements in the future.

3. Why is BNPL not available for all products?

PayLater option may appear greyed out or unavailable because the item buyer is trying to purchase is not eligible for TikTok PayLater.
For additional information, TikTok PayLater is available for a wide range of goods and items, but some products may not be eligible. For example, virtual goods, digital products, and certain items such as silver or gold jewelry are typically excluded. In addition, some exclusions are based on Shariah requirements, which means items that do not meet Shariah-compliant transaction conditions may not be eligible.

4. Why do some buyers not have the option to apply for TikTok PayLater?

If TikTok PayLater has been granted with a limit, but the TikTok PayLater feature is not displayed as an available payment method, it might be due to any of the following reasons:
Security Reasons: TikTok PayLater is blocked to protect buyer from unauthorized transactions.
Merchant/Product Restrictions: Some items or merchants don’t support TikTok PayLater, like gift cards or virtual goods. Please choose another payment method.
Location Restrictions: TikTok PayLater can only be used within Malaysia. If you are currently abroad, it won’t be available.
Overdue Payment: There is an overdue payment on your TikTok PayLater account. Please make sure to pay on time.
Insufficient balances: The TikTok PayLater limit is less than the order amount.
Shariah Compliance: Certain products are not eligible for TikTok PayLater due to Shariah-compliant requirements. For these items, PayLater will not be shown as a payment option.
We cannot commit to an exact date when you will be able to use TikTok Paylater again. Meanwhile, the result of the comprehensive assessment in PayLater cannot be manually intervened. Once you are allowed to use the service again, please ensure you maintain a good credit standing to keep the service available. For further information, please refer to TikTok PayLater's Terms of Services
BNPL_MY_TOS_my https://oneunita.com/agreement/template?code=BNPL_MY_TOS_myBNPL_MY_TOS_enhttps://oneunita.com/agreement/template?code=BNPL_MY_TOS_en

5. A buyer has previously activated TikTok PayLater on another TikTok account. Can they activate TikTok PayLater again on their new account?

Please be advised that TikTok PayLater will only allow one (1) MyKad to activate the TikTok PayLater feature once (1). If they have used their identification card (MyKad) to activate TikTok PayLater previously on a different TikTok Shop Malaysia account, they will not be able to activate TikTok PayLater on another TikTok Shop Malaysia account with the same identification card.

6. How long will it take to process the TikTok PayLater activation?

Once an application is submitted, the review process may take up to 3 working days (excluding Saturday, Sunday, and Public Holidays).

7. Why did a buyer fail to apply for TikTok PayLater?

There may be a few reasons why their TikTok PayLater application was rejected, including:

1. The data provided during registration is incorrect or incomplete.
2. Certain eligibility criteria were not met.

Please ensure that the information provided is accurate and valid. Make sure their ID card photo is clear and visible, which is not registered with another account. Only Malaysian citizen(s) with a valid MyKad or MyTentera, aged 18 years or older, are eligible for consideration. Note: The evaluation cannot be intervened manually. If their application is declined, please try again at a later time.

8. If a buyer does not want the TikTok PayLater service on their account, how can they get it removed?

9. How can they change their PIN?

They can change their PIN using the Online Reset PIN feature, which is accessible on the Settings > PIN Management page.
If they remember their old PIN and wish to update it seamlessly, the Reset PIN option is their solution. Alternatively, if they've forgotten their PIN, they can reset it directly on the PIN Management page, ensuring quick access to their account after completing the KYC process.
To access the Online Reset PIN function, navigate to the Settings section in the TikTok PayLater Page and select Payment Method Management. Please note that this feature is available on Android versions >=33.4.0 and iOS versions >=33.6.0.
Utilise this self-service option to enhance your account security conveniently. If you have any inquiries or encounter difficulties, our TikTok PayLater Customer Service Team is available to assist you via the Livechat feature on the TikTok PayLater page.
*Terms and conditions apply.

Payment & Usage

1. How do buyers pay with TikTok PayLater on TikTok Shop?

• When they pay on TikTok Shop Malaysia's platform (on the checkout page), select "TikTok PayLater" as their payment method.
• After selecting TikTok PayLater, they will be directed to the payment plan page.
• Users who haven't registered for TikTok PayLater can apply for registration and re-place orders.
• Confirm their payment plan, key in their pin number when prompted and submit their payment to complete the transaction.

2. Why can't buyers use their activated TikTok PayLater to make a purchase?

If their TikTok PayLater has been granted with a limit, but the TikTok PayLater feature is not displayed as an available payment method, it might be due to any of the following reasons:

• Security Reasons: TikTok PayLater is blocked to protect them from unauthorized transactions.
• Merchant/Product Restrictions: Some items or merchants don’t support TikTok PayLater, like gift cards or virtual goods. Please choose another payment method.
• Location Restrictions: TikTok PayLater can only be used within Malaysia. If they are currently abroad, it won’t be available.
• Overdue Payment: There is an overdue payment on their TikTok PayLater account. Please make sure they pay on time.
• Past Overdue Records: Their credit report shows past overdue records with TikTok Paylater or other credit institutions. Timely payments help maintain a good credit history.
• Insufficient balances: Their TikTok PayLater limit is less than the order amount.

We cannot commit to an exact date when they will be able to use TikTok Paylater again. Meanwhile, the result of the comprehensive assessment in PayLater cannot be manually intervened. Once they are allowed to use the service again, they have to ensure they maintain a good credit standing to keep the service available. For further information, please refer to TikTok PayLater's Terms of Services https://oneunita.com/agreement/template?code=PIPO_MY_BNPL_TOS_EN

3. What are the available payment plans on TikTok PayLater?

TikTok PayLater offers various payment plans including deferring the full payment to the next month and installment options of 3, 6, 9, and 12 months. The available payment options are displayed on the checkout page when they choose to pay with TikTok PayLater. The payment options may vary depending on factors such as the amount and type of products they purchase, and user profile.

4. After buyers have chosen the payment plan, can they change it to another plan?

No. Once the payment plan has been successfully selected and utilised, they will not be able to change the installment tenure for that transaction.

5. What is the minimum spend for each payment plan?

6. When can buyers receive the product after payment?

Once their payment has been successfully processed, TikTok Shop Malaysia's platform will be notified and the seller will arrange for the delivery of their products. The specific time of delivery will vary according to the lead time of the logistics service. They can track the delivery progress on TikTok Shop Malaysia's platform.

7. How do buyers request a refund for a transaction made using TikTok PayLater? What happens if they cancel or refund an order before/after the bill is issued?

They can apply for a refund through the order menu on TikTok Shop Malaysia's platform. Once the refund application is approved by the seller or TikTok Shop Malaysia's platform, TikTok PayLater will immediately process their refund request, and the refunded amount will be reflected in their TikTok PayLater available limit.

• Cancel/Refund BEFORE Bill Date:
  • Refund Principle and Fees: If they cancel or refund an order before the bill is issued, the refund will be processed according to the refund principle plus any applicable fees.
• Cancel/Refund AFTER Bill Date:
  • Refund Principle Only: If they cancel or refund an order after the bill is issued, only the refund principle will apply.

8. What happens if buyers apply for a refund for an order made using TikTok PayLater after payment?

If a refund is successful after TikTok PayLater payment has been made, the refunded amount will be (i) first offset against any other outstanding TikTok PayLater bills; and (ii) if there are no more outstanding TikTok PayLater bills, be recorded as “overpayment” and be automatically deducted from future TikTok PayLater bills.

9. If buyers cancel a purchase on TikTok shop, but the transaction is still reflected on their TikTok PayLater statement, what should they do?

To address any issues or problems related to TikTok PayLater, please contact our Customer Support Team via the Livechat feature on the TikTok PayLater page. Our Customer Support Team will assist them in resolving any issues they may be experiencing.

10. What are the terms of Digital Product purchase using TikTok PayLater and can buyers purchase Digital Product with my TikTok PayLater limit?

Currently, TikTok PayLater does not support purchases of Digital Product.

11. What is a “Processing Fee” by TikTok PayLater?

Processing fee is the charge imposed for the provision of TikTok PayLater services.

12. Where can buyers view their TikTok PayLater statements?

They can view their transaction history by clicking 'All statements' on the TikTok PayLater homepage which is accessible via the TikTok Shop page:
They will be able to view their monthly 'Unpaid' and 'Paid' statements by selecting the respective tabs.
They may select the month of their choice to view their TikTok PayLater bill usage and transaction details such as the bill amount, statement balance, refund amount and processing fees.
*Terms and conditions apply.

TikTok PayLater Limit

1. Why may application for TikTok PayLater be rejected?

PayLater application not being approved may be due to:

1. Incomplete or incorrect information provided during registration.
2. Certain eligibility criteria not being met.

Please ensure details are accurate, ID photo is clear, and ID is not registered with another account. Applications are reviewed automatically, so if one is declined, buyer may try again at a later time.

2. Why is everyone's TikTok PayLater available limit different?

Upon approval, users will receive a personalised spending limit, which will be visible on the PayLater page. Spending limits are periodically reviewed and may be adjusted to ensure they remain appropriate for each user.

3. How do buyers increase their available limit on TikTok PayLater?

TikTok PayLater usage is periodically reviewed, and TikTok PayLater limit may be adjusted based on the results. Please note that this process is automatic and cannot be changed manually.
Buyer can improve your chances of getting a higher TikTok PayLater limit by:

1. Using TikTok PayLater regularly: Active use helps unlock higher limits over time.
2. Making payments on time: Timely payments of PayLater bills help maintain a good TikTok PayLater profile and support a higher available limit."
3. Can buyers use TikTok PayLater if their available limit has been reached?

Once they have reached their available limit, TikTok PayLater will no longer be available for use. In order to resume using the TTPL feature, they can choose to first pre-pay their outstanding balance before the due date. Once their payment has been successfully processed, their available limit will be restored in real-time based on the amount prepaid and can be used for future purchases.
*Terms and conditions apply.

Payment

1. How do buyers pay for TikTok PayLater bills?

• As of the date of this FAQ, these payment methods are available in the TikTok App to pay their TikTok PayLater bills:
  • Credit card and Debit card
  • GrabPay
  • Touch&Go
  • Boost
  • Internet Banking

Go to TikTok PayLater > Pay > Current Bill > Make Payment > Select a payment method > Proceed with the payment process

• Making an early payment for TikTok PayLater
  • Early payment for TikTok PayLater any time before the due date is possible. However, please keep in mind that there will be no waiver on the processing fees for any early payment.
  • To proceed with early payment: Go to TikTok PayLater > Make your payment early > pay > Select a payment method > Proceed with the payment process

⚠️Note

2. How to check whether buyers have successfully repaid the bills?

They can check the status of their payment in the Payment log, made available below their TikTok PayLater limit

3. A buyer has made a payment to their TikTok PayLater bill via online banking. Amount was deducted from their bank account but the TikTok PayLater bill remains unpaid. Why is this happening?

Please check back again in 10-15 minutes to see if their payment status has been updated. If the payment status has not been updated, it is likely that their payment was not successful. We would recommend using another payment method instead. Rest assured that any failed deduction from their bank account will be reversed back to their bank account in 7–14 working days (excluding weekends and public holidays).
If the payment is still not reversed back to their bank account after 14 working days, please contact our Customer Support Team via the Livechat feature on the TikTok PayLater page. The Customer Support Team will assist them in resolving any issues they may be experiencing.

4. Why does a buyer's TikTok PayLater bills still have an outstanding amount when they have already paid?

Please note that their TikTok PayLater bill will be generated either on the 1st or the 21st of each month, depending on their billing date. Their bill will include all completed orders within their billing cycle. If there are any new orders completed during the billing cycle, they will still have to pay the remaining amount.
To check their payment details for a specific billing term, they can follow these steps:

• Step 1: Click on the ‘TikTok PayLater’ under the Tik Tok Shop
• Step 2: Click on ‘All Statement’
• Step 3: Click on the bill

5. Can buyers modify the TikTok PayLater billing and due date?

Currently we do not allow modifications to both the billing and due dates. Users can only select the payment cycle once during the activation process.

6. Can buyers extend the TikTok PayLater payment date?

TikTok PayLater doesn't offer deferred payment options. In the event if the payment date is missed, they will not be allowed to use the TikTok PayLater service and a precessing fee of RM10 will be charged for every missed payment.

7. What happens if buyers do not make payment on time?

They are required to make full payments as per their TikTok PayLater bills whenever they have utilised the TikTok PayLater function.
If they do not make full payment by the selected due date, their TikTok PayLater account will be temporarily frozen. To continue using the TikTok PayLater service, a processing fee of RM10 will be charged.

8. What are TikTok PayLater processing fees?

In the event that you miss a TikTok PayLater bill payment:

1. A fee of RM10 is charged for each missed monthly instalment /PayLater bill payment.
2. If you miss more than 1 PayLater bill, you will incur a more processing fee. The maximum amount of fee you may incur is calculated as RM10 multiplied by the number of overdue PayLater bills or monthly instalments.
3. If you make a late payment but did not fully paid the overdue PayLater bill, and the next PayLater bill also becomes overdue, the processing fee for the first overdue bill will not be applied.

Users are only able to select the payment cycle once and it's mandatory to fulfil the complete payment amount specified in your monthly TikTok PayLater bill through either of the following options:
Below is an example of the monthly payment timeline:

9. Why are buyers receiving calls regarding TikTok PayLater bill payments?

If they do not make full payment of the outstanding amount by the selected due date, their TikTok PayLater bill will be overdue, and we will proceed to suspend their access to the TikTok PayLater services. To help facilitate reinstatement of their access to the TikTok PayLater service, we may contact them via email, Whatsapp, SMS, or phone calls to remind them of outstanding payment and further assist them in the payment process if required.
We will, however, remind them of their bill payment in multiple ways (SMS, In-App Push Notifications, Bills Automated Calls, and others) before their TikTok PayLater bill due date.
We highly encourage them to make full payment of bills no later than the 1st or 10th of every month. They may refer to the monthly payment timeline below:
*Terms and conditions apply.

10. Why can't user access PayLater page when overseas?

PayLater users may face difficulties accessing their PayLater page when they are outside of Malaysia due to certain restrictions. It is important to plan financial activities accordingly.
If user is currently overseas and unable to access PayLater page, here are some steps to take:

1. Make Early Payment: If possible, try to make early payments before leaving the country to reduce the financial burden while abroad.
2. Return to MY for Payment: Users should make their payments once they are back in Malaysia to ensure seamless transaction processing.

This guide is provided in both English and Malay. In the event of any conflict or inconsistency, please refer to the English version of this guide which will apply.