What is Same-day Delivery?

Same-day delivery is a service designed to give buyers the fastest delivery experience on TikTok Shop — with orders reaching buyers on the same day they placed the order, as long as it's before the cutoff time. Currently, this program is by invitation only and is only available to selected sellers.
Mall & Star Shops are required to participate in the SDD programme.*Conditions apply

How does Same-day Delivery work?

For Same-day orders placed before 12PM, sellers need to prepare the order and arrange shipment before 1PM. Logistics partner will pick up these orders before 3PM and deliver them within the same day.
Note: Same-day service orders are picked up by dedicated driver, please don't mix Same-day orders with regular orders so you can prepare and hand over these orders first.

Same Day Delivery SLA?

• For same-day orders placed before 12:00, sellers will need to prepare the order and arrange shipment before 13:00 on the same day. The logistics will separately pick them up by 15:00.
• For same-day orders placed after 12:00, sellers will need to prepare the order and arrange shipment before 13:00 of the next working day.
• Automatic Cancellation: Please note that your same-day orders will be automatically cancelled if you didn't arrange for shipment before the specified time.

Restriction

Benefits of Same Day Delivery?

1. Boost Your Shop’s Exposure
2. Strengthen Your Market Presence
3. Increase Sales and Enhance the Buyer Experience
4. We'll issue special free shipping vouchers for Same Day service

What do I need to do (as a seller) when I join the Same Day delivery?

1. Set a precise pinpoint for your warehouse address
2. Ensure that the same-day delivery service is activated
3. If you have separately set the shipping method for SKUs, please add the Sameday service option at the SKU level
4. During daily production, pay attention to Sameday service orders and pack them separately
5. Place the Sameday orders separately to facilitate quick handover by the pick-up staff

How do I join this program?

If you’d like to join the Same Day Delivery program, contact your TikTok Shop Account Manager to check your eligibility and next steps.

I am in Same Day programme already - How do I set up Same Day delivery from my side?

Step 1: go to Logistics > Warehouses > All pickup warehouses to review and validate your pinpoint as rider will use this information for picking up your packages. Please follow the steps below for more details.
⚠️ Important: system may automatically set pinpoint for you, please click edit and review again whether the pinpoint is correct.Step 2: go to Logistics > Shipping > Shipping methods page and follow below steps

1. Select your warehouse
2. Select "Sameday" and enable the service
   

Step 3: go to Orders >> Fulfilment Settings >> Warehouse operating hoursHow to setup warehouse operating hours?

1. You can set operating hours via the following menu

2. On the "Warehouse operating hours" page, you will see 2 sections; "Workdays" and "Holiday".

Important Note: By default, the system assumes your shop operates on weekends (Saturday and Sunday) and holidays. You will need to manually adjust these settings if you wish to set your warehouse as closed on these days.

1. For "Workdays", follow below steps

2. For "Holiday", follow below steps

Understand how Warehouse Operating Hours impact your shop⚠️ Important:

• Changes will only take effect starting the next day. For example, if you set Saturday as a day off on Saturday, it will only apply from the following Saturday onwards.
• The system will automatically hide these services from buyers during the exact hours, NOT for the entire outside working hours. This ensures you can consistently meet dispatch SLAs without losing orders during open hours.
  Your Working Hours vs Service Availability

How to arrange & handover shipments?

You can find full information about order management in A Complete Guide to 'Shipped via Platform' article. This article will only highlight key different information.

Step 1: “Manage orders ”>> filter “Delivery options” >> filter “Same-day".

⚠️ Important: It is strongly recommended that sellers regularly monitor their Same-day orders and fulfill them as soon as possible to ensure compliance with the SLAStep 2: Click "Arrange Shipment" to request pickup. The Logistcs will come intime and collect the order.
⚠️ Note:

• Printing a shipping label will trigger a request for pickup request, and Logistcs will come to the seller's place to pick to order in the same day. Pickup time is expected to be before 12:30 PM.
• Orders completed "Arrange Shipment " after 12 PM will be picked up the next day.

• You can find the pickup rider contact details by clicking "View Logistics" — the driver’s name and phone number will be displayed.

Step 4: Handover the parcel
Please look for the “SDD” label on the shipping label to separate Same Day Delivery parcels from Standard Delivery parcels.

FAQ

What is the difference between Sameday & Standard Service?

• Sameday Delivery is designed to give buyers the faster delivery experience on our platform. With Sameday Delivery, the courier will pick up the package from you and deliver it by specialized delivery capabilities to the buyer. Because of this delivery model, Sameday Delivery has stricter requirements for meeting lead times and following packaging guidelines.

Can I open Sameday for only some specific SKUs?

Yes, Sameday service can be activated at SKU level.
Guideline:

1. Go to Seller Center -> Products -> Manage Products
2. Choose products you want to activate Sameday and click "Edit" -> Shipping -> Custom
   

Why buyer can not see Sameday service in my shop even shop already opened Sameday service?

Please check via the following methods

• App version: Please check the buyer's APP version to see whether the latest version (or after which version)?
• Coverage area and Distance:
  • Sameday service only opened for selected areas.
  • The distance between the buyer's and seller's warehouse addresses exceeds 30 kilometers
• Open by sku level: Please check if this SKU is subscribed to SKU level and does not select Sameday

What if there is no rider picking up the parcels?

• For Sameday, We will ensure that all orders with "Arrange shipment" completed before 1 PM can be picked up on the same day.
  • Late Dispatch Rate (LDR): The calculation method for Sameday service LDR is the time when you complete arranging the shipment, rather than the time of handing over the package. You will not be punished during the pilot period.
  • Seller Fault Cancellation Rate (SFCR): If an order is automatically cancelled due to no arrange shipment or no rider pickup, please contact our help center to appeal the penalty.

You can find more information about Sameday service SLA.

Do I have to pay any extra fee to the riders if the order failed to delivery and have to be returned?

No, you don't need to pay any extra fee to the logistics to get the returned parcels. The package will be attempted to be delivered 3 times within 3 days after collection. If the delivery fails, it will be returned within 3 days.

Can I deactivate Sameday Service from my shop?

• Yes, you can deactivate Sameday service in seller center
  

Where can I check courier contact Sameday services pickup rider?

You can follow below steps

1. Go to Manage orders and select orders you want to check courier contact
2. Select on 'View logistics' and the rider contact will be available under logistics tracking section