[L2] TikTok Shop Mall Qualification (APAC L2L & CB)
Starting 9 June 2025, customers purchasing Mall Products will have 30 calendar days from the date of receipt to request a return or refund. Until then, most customers have 15 calendar days, while select customers will have 30 calendar days.
For more information on each criteria, please read the following articles:
30-day return & refund period: To enhance customer satisfaction, TikTok Shop Mall sellers will be required to offer customers a 30-day return period for all products purchased via TikTok Shop Mall. If a customer returns a product due to the seller's fault (such as "Wrong Product was Sent"), the return shipping fee will be charged to you. If the return is not due to the seller's fault (such as "Change of Mind"), the return shipping fee will be charged to TikTok Shop.
For more information, including exceptions for different types of returns & refunds, please read our Returns & Refunds and Returns for items that are "Change of Mind" articles.
Note: TikTok Shop has sole and absolute discretion to determine whether a seller may be disqualified.
What is TikTok Shop Mall
TikTok Shop Mall is a virtual shopping mall that features a curated selection of brands, reputable retailers and authorized resellers. Sellers who qualify to sell products on TikTok Shop Mall are referred to as TikTok Shop Mall Sellers. TikTok Shop Mall Sellers will have access to the following:TikTok Shop Mall Qualification Criteria
Sellers may apply for the Mall program upon meeting the eligibility criteria listed below. However, approval is subject to TikTok Shop’s sole discretion and is not guaranteed.Order Fulfillment Requirements
All TikTok Shop Mall sellers are subjected to the order fulfillment timelines outlined in our TikTok Shop Customer Order Shipping Guidelines / Order Fulfillment Timelines article.Return and Refund Requirements
15-day return & refund period: To enhance customer satisfaction, TikTok Shop Mall sellers will be required to offer customers a 15-day return period for all products purchased via TikTok Shop Mall. If a customer returns a product due to the seller's fault (such as "Wrong Product was Sent"), the return shipping fee will be charged to you. If the return is not due to the seller's fault (such as "Change of Mind"), the return shipping fee will be charged to TikTok Shop.30-day return & refund period: To enhance customer satisfaction, TikTok Shop Mall sellers will be required to offer customers a 30-day return period for all products purchased via TikTok Shop Mall. If a customer returns a product due to the seller's fault (such as "Wrong Product was Sent"), the return shipping fee will be charged to you. If the return is not due to the seller's fault (such as "Change of Mind"), the return shipping fee will be charged to TikTok Shop.
For more information, including exceptions for different types of returns & refunds, please read our Returns & Refunds and Returns for items that are "Change of Mind" articles.
Payment Settlement
The Extended Settlement Period will apply to TikTok Shop Mall sellers who do not meet the Express Settlement Period criteria. Please see our Payment Settlement guide for more information.Disqualification
You will be disqualified from being a TikTok Shop Mall Seller if you are:- Proven to have sold counterfeit items.
- Unable to provide valid documentation to establish brand ownership/authorization/authenticity of the products.
- Unable to meet any of the necessary criteria outlined in our TikTok Shop Mall Policy.
Note: TikTok Shop has sole and absolute discretion to determine whether a seller may be disqualified.