Managing Orders on Seller Center App

07/17/2024

Applies to:Malaysia

Manage Orders

In this article, we will introduce you to the new Orders page on the Seller Center app and how you can manage and process your orders from your fingertips.

Experience the new Orders page and download the Seller Center app by clicking the links below:

Accessing the Orders Page

On the Seller Center app home page, you can easily access the Orders page by tapping 'Orders' from the navigation bar at the bottom of the page.

Filtering and Sorting Your Orders

Once you are on the Orders page, you will see different filters and sorting options to help you identify and find your orders more easily. Follow the guidelines below to filter and sort your orders:

Filtering by Order Status

You can easily filter your order status similarly to how you do on a PC. The default filter is set to 'Awaiting Shipment,' but you can click on this dropdown to explore different statuses:

All order
Awaiting shipment
Awaiting collection
In transit
Delivered
Unpaid
On hold
Completed
Cancelled

Filtering by Urgency

To help you prioritise and manage your orders more efficiently, you can also filter your orders by different types of urgency:

All urgent task
Ship within 24 hours or less
Auto-cancelling within 24 hours or less
Shipping overdue
Cancellation requested
Abnormal packages
Return/refund requested

To learn more about the definition of each status, you can refer to our Managing Orders article.

Sorting Your Orders

You can also sort your orders to view them in your preferred order. This sorting option is consistent with Seller Center on a PC.

Ship by date (oldest first)
Ship by date (newest first)
Time paid (oldest)
Time paid (newest)
Time create - (oldest first)
Time create - (newest first)
Total price (lowest first)
Total price (highest first)

Searching for Your Orders

The search function on the Seller Center app has been improved to provide a streamlined experience in your daily operations.

Now, you can search for various details, including order ID, product ID, product name, SKU ID, tracking number, Seller SKU, and SKU name, all within a single search bar. The platform will display a maximum of 10 search entries at a time.

You can also view your recent searches within the search bar and tap on recent searches to quickly see the results.

Understanding Your Orders

On the Orders page in the Seller Center app, we have optimised the design of the order card and order detail page to provide you with comprehensive and important information, helping you manage and process your orders quickly.

Order Card

The order card displays crucial details such as order status, specific status details, order ID, price, and order information.

For orders with urgent status or return/refund requests, you will see notices and reminders from the platform to ensure you don't miss any important actions.