Next Day Delivery Program (NDD)

The Next Day Delivery Program (NDD) offers sellers with locally fulfilled orders and outstanding shipping performances. Sellers with locally fulfilled orders who can meet the performance criteria may enjoy additional traffic support and additional marketing benefits.

1. How does NDD work?

Once a buyer places an order with the Next Day Delivery Option, the buyer will receive their orders on the next day depending on when they placed the order.

2. What are the benefits of the NDD Program?

• If the NDD criteria are met, sellers with locally fulfilled orders will enjoy:
  • Traffic support
  • Next Day Delivery Badge

3. How can I be part of the NDD Program?

To enjoy the benefits of the NDD Program, sellers must meet and maintain the following criteria:

1. Sellers should fulfill orders locally.
2. Sellers should have a FDR score of at least 95%.
3. Sellers should have a warehouse based in Klang Valley.

4. How do I subscribe to NDD?

For sellers invited to participate in the program, here's how you can subscribe to NDD:

1. On your Seller Center, go to Shipping then Shipping Options
2. Press Next Day Delivery

If some of your products have a "Custom" delivery option and you would like to subscribe it to NDD, please tick the NDD option in the product settings.
If you would like to unsubscribe a product from NDD, please follow these steps:

1. Go to Products then Manage Products
2. Click edit on a product you want to exclude from NDD
3. On delivery options, press "Custom" then select the delivery option you'd like for the product.
4. Click submit.
5. Repeat steps for all of your products that you want to unsubscribe to Next Day Delivery

5. How do I see my Next Day Delivery orders on Seller Center?

• Go to Seller Center > Manage Orders and navigate to the 'To Ship' tab to view the orders you need to process and ship.
• Select delivery option "Next-day Delivery".
• To process orders, mark the checkbox in front of the single or multiple orders you wish to select, then click 'Arrange Shipment.'
• Ensure your pickup address is correct to avoid delays in warehouse collections. You can validate your pickup address in Goto > warehouse/pickup address page

🚀 Tips: To improve NDD fulfillment, we recommend distinguishing NDD packages from other shipments. This helps providers to prioritize them for faster processing and delivery.
More details in A Complete Guide to 'Shipped via Platform'

6. Are there any restrictions regarding orders?

The current order criteria are:

1. Only applicable to orders where both sellers and buyers are based in following regions, including but not limited to Klang Valley, Johor and Penang
2. Orders can NOT include pre-sale items.
3. Orders must be within 10kg.

*Exclude "Bulky" (i.e. weight above 15kg, or single side is above 150cm, or sum edge is above 300cm)

7. How can I Track My NDD FDR Performance?

You can check your latest NDD on-time shipment rate in Seller Center > Manage Orders. For more details, click on the widget. You can select a date range and view the daily, weekly, or monthly rates.

8. How can I maintain my NDD Performance?

Here are some tips to help maintain or improve your NDD Performance:

• Operating Time Adjustment: Consider increasing the business hours of the packing team to allow more next-day delivery orders.
• Order Cut Off Time: Increase the amount of handovers per day for picking up and packing goods. At least 2 rounds per day (for example, 1 p.m., and 4 p.m.).
• Prepare packing: Improve the process of picking up and packing goods appropriately, to deliver them quickly to the driver, as the driver can stay and pick them up not more than 30 minutes after arrival.
• Handover parcels to the logistics partner: Update order status to be “Ready to ship” by 8PM to notify the couriers to picking up your parcels. Make sure sellers select pickup for pick-up parcels.
• Prepare for the new delivery channel: Study the new delivery channel implementation manual. If it is implemented in API format, it must inform the developer or system provider of the system preparation to be able to support the data in accordance with the manual.
• Accelerating the problem-solving procedure: Get to know the driver and have contact information in case of an emergency; and inform the driver when additional trucks are needed.

9. How can I report a problem?

If you experience any problem, please follow these steps:

1. Lodge a ticket on your Seller Center. Please provide as many images and/or videos as you can with your ticket. If you do not know how to lodge a ticket, please click on the link here Pelajari Cara Merangsang Jualan | Akademi TikTok Shop | Malaysia
2. Contact your account manager (if you have one) and give them your ticket number and images and/or videos that were submitted with your ticket.
3. Your account manager (if you have one) will raise this to the relevant team and will attempt to solve your problems as soon as they can.

4. How can I file for appeals related to my NDD Performance?

You can easily create an appeal for logistics-related issues, such as abnormal pick-ups, within 7 days after arranging shipment. Pelajari Cara Merangsang Jualan | Akademi TikTok Shop | Malaysia