Lowest Price Guarantee

What is the "Lowest Price Guarantee" tag?

When customers purchase a product with a "Lowest Price Guarantee" tag but discover the same product is available for a lower price on Shopee or Lazada, we will issue the customer a voucher for the price difference up to RM75, for use within 30 days.
This feature seeks to help sellers increase customer confidence in their products' price competitiveness.

How does the "Lowest Price Guarantee" tag work?

Customers and sellers will be able to see the "Lowest Price Guarantee" tag on the relevant product's Product Detail Page. Customers will also be able to see it on their Order Page and Order Summary Page.
The "Lowest Price Guarantee" tag is only available during specified TikTok Shop promotional periods (e.g. 11.11) and is available to select sellers. Likewise, the "Lowest Price Guarantee" programme will only apply during these campaigns.
Customers can only claim compensation for a product if:

• They bought it on TikTok Shop during the promotional period; and
• They found the same product being sold at a lower price (exclusive of special promotions e.g. vouchers, cashback etc.) on another e-commerce platform (see FAQs below) during the same period.

Customers have up to 6 days after the product has been delivered to submit their claim for compensation. They can submit up to 3 claims every month. Each claim can only be for one product.