Transaction Fee
What is Transaction Fee?
After an order is successfully delivered to buyers, TikTok Shop will automatically deduct a fee from the final order/payout settlement. This is called the Transaction Fee, a service fee charged to all sellers (both Local-to-Local and Crossborder) for processing successful orders in TikTok Shop.This Transaction Fee Rate is:
- Before 00:00, September 5th, 2024, Malaysia time (GMT+8): 2.16% (SST inclusive)
- From 00:00, September 5th, 2024, Malaysia time (GMT+8): 3.78% (SST inclusive)
How is the Transaction Fee calculated?
Formula
- Before 00:00, 15th February, 2026, Malaysia time (GMT+8): Transaction Fee = (Customer Payment - Customer Order Refund) * Fee Rate = (Original item price - Platform discount - Seller discount + Customer-paid shipping fee) * Fee Rate
- From 00:00, 15th February, 2026, Malaysia time (GMT+8): Transaction fee = (Original item price - Seller discount + Customer-paid shipping fee) * Fee Rate
Example (Successfully Placed Order)
| |
| Item Price | RM 1,000.00 |
| (-) Seller Discount | RM 50.00 |
| (+) Customer Shipping Fee | RM 60.00 |
| Customer Payment | RM 1,010.00 |
| (X) Transaction Fee Rate | 3.78% |
| Transaction Fee | RM 38.178 |
Example (Successfully Refunded Order)
| |
| Item Price | RM 1,000.00 |
| (-) Seller Discount | RM 50.00 |
| Subtotal after Seller Discount | RM 950.00 |
| (+) Customer Shipping Fee | RM 60.00 |
| Customer Payment | RM 1,010.00 |
| (-) Customer Order Refund | RM 400.00 |
| (X) Transaction Fee Rate | 3.78% |
| Transaction Fee | RM 23.058 |
FAQs
- Who will be charged the Transaction Fee?
- All Local-to-Local and Cross Border TikTok Shop sellers on TikTok Shop platform in Malaysia.
- How will I be charged the Transaction Fee?
- The Transaction Fee charges will be deducted directly from the order settlement. Only paid orders that have been successfully delivered to and accepted by the buyer are considered valid. Cancelled or fully returned or refunded orders are not considered valid orders.
- Where can I check the details of the Transaction Fee amount charged for my order?
- For orders that have yet to be settled, you may see their Transaction Fee in TikTok Shop Seller Center -> Finance -> Transactions -> To settle -> View Details
- For orders that have been settled, you may see their Transaction Fee in TikTok Shop Seller Center -> Finance -> Withdrawals -> Settled > View Details
- What does the refund process look like?
- If the entire order is returned, the full transaction fee will be refunded to the seller. If part of the order is refunded, the transaction fee charged on the refunded item (s) will be refunded to the seller.
- Since this is a chargeable fee, will I receive an invoice describing the full Transaction Fee amount TikTok Shop has charged me for the month?
- es, you will receive an invoice the following month for the previous month's billing period. You may visit Finance -> Invoice Center -> Platform Service Fee to download the invoice.
- What should I do if I have some inquiries in regards to the Transaction Fee?
- You may reach out to our support team in TikTok Shop Seller Center -> Help Center.
- Or you may also file an inquiry ticket at 'Ticket log' or please feel free to reach out and speak to our support representative via 'Online Support'
