Platform Support Fee

Important update: With TikTok Shop's substantial investment into strengthening its long-term ecosystem growth, local sellers achieved record-breaking sales across mega campaigns in 2025, from CNY Huat Sale and Bazar Raya to the 11.11 and 12.12 year-end sales.
In the coming months, starting from Q1FY26, TikTok Shop will more than double its overall investment to maintain a sustainable, safe, and inclusive ecosystem that better serves the Malaysian community of shoppers, sellers, and affiliate creators.
As part of this continuous and broader reinvestment strategy, effective 15 February 2026, at 00:00 Malaysia time (GMT+8), TikTok Shop will be introducing a new Platform Support Fee of RM0.50 excluding 8% SST (RM0.54 inclusive of SST), per successfully delivered order, regardless of item quantity within an order or order value. Marketplace and Mall Commission Fees remain unchanged and competitive, with most product categories at below market rates.

What is Platform Support Fee

The Platform Support Fee is a fee charged by the Platform to sellers (Mall sellers and Marketplace sellers) in Malaysia, and is a part of a reinvestment strategy to maintain a sustainable, safe, and inclusive e-commerce ecosystem, which includes Seller Center, logistics, user experience, and infrastructure enhancements. These enhancements will contribute towards creating lasting value and driving sustainable growth for our entire community.
The Platform Support Fee will be applicable to eligible orders starting from 00:00 15th February, 2026, Malaysia time (GMT+8).
The Platform Support Fee is charged for all successfully delivered orders. For orders that are successfully delivered but subsequently returned or refunded, the Platform Support Fee shall not be refunded to sellers.

How much is the Platform Support Fee

The Platform Support Fee is fixed at RM 0.50 (8% SST exclusive) (or RM 0.54 (8% SST inclusive)) per successfully delivered order, regardless of item quantity or the order value.
With the Platform Support Fee in place, sellers are encouraged to review product assortments and pricing strategy to adjust accordingly.

Calculation example

Waiver policies

Updates effective 3rd April 2026
To better support new sellers and micro, small, and medium enterprises (MSMEs), the Platform may waive the Platform Support Fee where a seller satisfies one of the eligibility criteria set out below.
Details as follows:-

1. Platform Support Fee for New Marketplace Seller

At the end of each month, the Platform assesses seller accounts to determine eligibility for the following month’s support program. A New Marketplace Seller is defined as any seller who has successfully onboarded onto the platform on or after 1st April 2026 and will be eligible to participate within the 30 days.
This waiver program is designed to kickstart your selling journey. This waiver runs in conjunction with the existing TikTok Shop New Seller Kickstart Program for a combined support package.
Eligibility Criteria: Applicable to all new marketplace sellers onboarded on or after 1 April 2026.Waiver: A 100% waiver on your Platform Support Fees for 30 days
How it Works:

1. Navigate to the Mission Tab in your Seller Center.
2. Find the "New Seller Milestone: Fee Waiver" mission.
3. Click "Start" and complete your first product upload
4. Once completed, your 30-day waiver period will trigger immediately.

* Sellers transitioning out of the "New marketplace seller" phase will be automatically assessed for the platform support fee waiver for SMB seller in their second month, provided they meet the 30-day onboarding requirement.
* Sellers who are qualified under the previous policy in February 2026 and March 2026 will receive their waiver of the Platform Support Fee separately, in March 2026 and April 2026, respectively.

2. Platform Support Fee Waiver for SMB Sellers

To further empower our active sellers, we provide a recurring monthly incentive for eligible SMBs to claim. This program provides a 30-day Platform Support Fee waiver upon successful reward activation, allowing sellers to optimize their business performance and enhance marketplace competitiveness.
To qualify for this program, your shop must have been onboarded for at least 30 days and meet one of the following performance benchmarks during the monthly assessment:

• Have 1-100 net order(s) in the last 30 days.
• Have between 101 and 200 net orders AND a total sales value (GMV) of RM3,000 or less in the last 30 days.
  

How it Works:

• Monthly Assessment: Your eligibility for the current month is calculated based on your performance during the last full 30 days of the previous month.

Example (April Eligibility): Based on your net orders and GMV generated from 2 March to 31 March.

• Mission Window: If you qualify, the mission will be available in your Mission Tab from the 3rd day to the 7th day of the month (5-day window).
• Activation: Click "Start" and complete the mission task. Your 30-day waiver starts the moment you claim the reward.

Ready to start? Check your Mission Tab now to see if you have a pending seller mission waiting for you!
* Sellers who were qualified under the previous policy between 15 February 2026 - 16 March 2026 will receive their Platform Support Fee waiver rebates separately in April 2026

3. Essential categories waiver

Orders with goods under the following categories will not be charged the Platform Support Fee: Baking, Fresh & Frozen, Staples & Cooking Essentials, Textbooks & Activity Books under the Kementerian Pendidikan Malaysia (KPM) Catalogue The waiver will be rebated at the beginning of each calendar month for the previous 30-day consideration period.

FAQ

1. What are the fees the platform charges, along with the Platform Support Fee?

With the introduction of the Platform Support Fee, the fees charged by the Platform include:

• Platform Commission Fee , with different fee rates for each product category. Read more here.
• Transaction Fee, with a 3.78% fee rate (SST inclusive). Read more here.
• Platform Support Fee, with a fixed fee of RM 0.54 per order (SST inclusive) (if the exemption does not apply).

2. Who will be charged the Platform Support Fee?

• All TikTok Shop sellers in Malaysia the Platform Support Fee for successfully delivered orders.
• Orders that are successfully delivered but subsequently returned or refunded will remain subject to the Platform Support Fee.

3. How will sellers be charged the Platform Support Fee?

4. Is the Platform Support Fee inclusive of service tax?

5. If the order is cancelled/returned/refunded, will the Platform Support Fee be refunded to sellers?

• The Platform Support Fee can only be refunded to sellers if the order has not been delivered successfully. Once an order is delivered successfully, the Platform Support Fee for that order will not be refunded to sellers, regardless of any subsequent return or refund.
• For orders that have not been successfully delivered,
  • If the entire order is cancelled, the full Platform Support Fee will be refunded to the seller.
  • If part of the order is cancelled, the Platform Support Fee charged on the cancelled item(s) will not be refunded to the seller.