Sea Shipping

11/04/2025

Applies to:Malaysia

What is Sea Shipping?

TikTok Shop Sea Shipping offers a cost-efficient delivery solution for parcels heading from West Malaysia to East Malaysia.

Your items will be transported via sea freight, making it an affordable and reliable option for larger or heavier shipments (up to 30kg).

	Packaging Guides	Order Fulfillment SLA
Process	Seller prepares parcel as per order, attached with the Waybill (printed from TikTok Seller Centre).	Seller process orders according to existing standard fulfillment SLA
Description	Ensure proper packaging, such as bubble wrap, to protect products during shipping. Note that fragile, liquid, and perishable items are shipped at the seller’s own risk. Related to packaging guidelines can refer to this article here	The seller may proceed with order processing in line with the existing SLA outlined in this article here.

All sellers on the platform will be automatically enabled for sea shipping in phases, and they will be notified about the launch of this service.

*Feel free to opt out by toggling off <sea shipping> in <shipping setting>.

Category	Description
Weight Limitation	Orders must not exceed 30 kg
Dimension Limit	Max 150 cm per side Total of all sides ≤ 300 cm
Packaging Requirement	The item must be securely and properly packed to prevent damage. Packaging must remain intact throughout the shipment. No liquid leakage or spillage should occur during handling or transit.

Chargeable Weight (KG)	Sea Shipping – To Sabah & Sarawak (MYR)
0.00 – 1.00	5
1.01 – 2.00	7
2.01 – 3.00	9
3.01 – 4.00	11
4.01 – 5.00	13
5.01 – 6.00	15
6.01 – 7.00	17
7.01 – 8.00	19
8.01 – 9.00	21
9.01 – 10.00	23
10.01 – 11.00	25
11.01 – 12.00	27
12.01 – 13.00	29
13.01 – 14.00	31
14.01 – 15.00	33
Above 15 kg	+ RM2.00 per subsequent kg

When the order is an Sea Shipping order, it will show a sea shipping label

Standard Order	Sea Shipping Order

If you experience any problem, please follow these steps:

Lodge a ticket on your Seller Center. Please provide as many images and/or videos as you can with your ticket. If you do not know how to lodge a ticket, please click on the link here Pelajari Cara Merangsang Jualan | Akademi TikTok Shop | Malaysia
Contact your account manager (if you have one) and give them your ticket number and images and/or videos that were submitted with your ticket.
Your account manager (if you have one) will raise this to the relevant team and will attempt to solve your problems as soon as they can.